Every item on LenRose Medical Supplies and Equipment online store comes with clear images and a detailed, accurate description. We also have a very thorough authentication process to ensure that what you order is exactly what you receive. When your order is delivered, you are encouraged to check if everything is in good condition with no damages or defects. Get in touch with us as soon as possible (ASAP) if you find anything wrong with the order.

What Can You Return?

Defective, damaged, or incorrect orders. If the product that reaches you is defective, damaged, or doesn’t match what you order, we will replace it free of charge on the following condition that:

  • You notify us within 24 hours of delivery
  • The item is unopened, untampered with, in its original packaging, and intact (other than the defect or damage)
  • A receipt is available for that particular order

We may not offer a refund or replacement for products that do not meet the above requirements.

We may also not provide a refund/replacement if:

The items were purchased accidentally/by mistake

You simply changed your mind about the products ordered

How Do You Request a Return/Refund?

Simply talk to our customer support about your return/refund request. In your message, please include the details of your order as well as the reason for your return/refund request. Refunds are processed via the original mode of payment used for that order.

Return Windows

We only process return requests that are initiated within 24 hours of receiving the order. In return we would issue you a store credit that can be use for your next order.

Return Shipping

If your return request is accepted, our customer support agent will give you details on how you could send the item(s) back, or you may be provided with an address to which you will send the item(s). Please DO NOT DISCARD ANY ITEMS in the affected order unless our customer support agent asks you to.

Order Cancellation

LenRose Medical Supplies and Equipment always tries to accommodate customer requests as best as we can. Since all orders on our website are automatically processed and sent for shipment as soon as they are placed, the following rules apply:

  • If an order is canceled before it’s been shipped, we will stop the order and refund payment.
  • If an order is canceled after shipping out of our warehouse, we will consider the status of the order and advise on whether or not it is possible to cancel the order for a full or partial refund.
  • If a customer refuses an order at delivery, no refunds will be given.

There are rare occasions when we might cancel your order. LenRose Medical Supplies and Equipment may cancel an order if:

  • A customer tells us to cancel the order before it’s been shipped
  • A customer doesn’t make payment within the time allowed
  • A customer fails to provide a shipping address or if the shipping details provided are incorrect or incomplete.
  • The item(s) ordered goes out of stock